- 1 current stop: learning
- 2 upcoming
- 3 upcoming
- 4 upcoming
- 5 upcoming
Finish after stop 5
Stop 1 of 5 · Mail room: the wrong price list
Trick to keep in mind+3 XP
A root cause is something you can change that blocks a whole family of slips.
When you pick which 'why' answer to stop at, test it with two questions: can the team change it, and would changing it prevent similar incidents? Causes that live in a person's momentary slip or in vague pressure are hard to act on. A missing step or check in the process can be fixed once and protects everyone.
Read it once, then a question tests whether the trick stuck.